terms and conditions

1 – privacy policy
2 – shipping
3 – delivery time
4 – returning policy
5 – quality jewellery findings
6 – product care
7 – payment

1 – privacy policy
Lisa la Pelle respects your privacy. Your personal data are confidential and we will do the best we can to keep your data safe.
We will not share your data to third parties without your permission.
Using our website www.lisalapelle.com will be at your own risk.

Our websites uses cookies to store information about you.
The main purpose of cookies is to identify users and possibly prepare customized web pages or to save site login information for you.
By using the website of Lisa la Pelle you accept the use of cookies.

2 – shipping
Lisa la Pelle offers shipping within Europe.
After filling out your address at checkout the shipping costs will be displayed.

shipping costs are:
 The Netherlands & Belgium € 2,95
> 75,- free shipping
other European countries € 5,- per order
free pick-up in Noorbeek possible to choose at checkout.

If you want to order outside Europe, please contact us for possibilities.

3 – delivery time
Lisa la Pelle offers handmade products. After completing your order, the product(s) will be produced, packed securely and shipped within 1-3 working days.
If you need an express delivery, please contact us for possibilities before placing an order.
If we can help you, we absolutely will. If any delay will occur, we will contact you.

4- returning policy
Lisa la Pelle products are made to use. If you have any reason not to use our product after ordering, please let us know within 14 days after receiving your order. Send an email to info@lisalapelle.com with your request for return.

You can always return your order within 14 days after delivery. The product must be unused and be returned in the package as you received it though. You will get a refund.
You must return your order at your own expense.

If you received your goods damaged or incomplete, please contact us at info@lisalapelle.com as soon as possible. We will solve the inconvenience for you and complete your order if possible.

5 – quality jewellery findings
Lisa la Pelle selects high quality jewellery findings in 925 sterling silver and (rose) gold filled. Gold-filled jewellery is composed of a solid layer of gold, which must constitute at least 5% of the item’s total weight, mechanically bonded to sterling silver or a base metal.
We tested these findings and they approved to be nickel free. Lisa la Pelle isn’t responsible for any allergy that may occur. In case of a skin allergy you can return the ordered goods within 14 days after delivery. See our returning policy for more information.

6 – product care
The products of Lisa la Pelle are handmade and delicate. Because of the sterling silver and (rose) gold filled parts, we ask you to keep the following things in mind.
– love yourself and treat this product right
– first make-up and perfume, than wear the product
– separate our products from other jewellery
– remove the leather before cleaning the silver or gold parts if possible
The products are wrapped in an additional jewellery (gift)box. These packages are perfect to keep and cherish our products.

7 – payment
Lisa la Pelle offers secure payment methods using advanced SSL encryption.
The following payment methods can be used at our checkout procedure:
– Paypal
– VISA / Mastercard
– Bancontact / Mister Cash
– SOFORT banking

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